For the past few years we've been using a home grown ticketing system to field requests and issues regarding Secure Data Kit. It's become clear that it's time we move to something a bit more official -- something that aligns better with the great customer service our support team prides themselves on. We are now using Zendesk which allows you to submit support requests more simply. Just click the orange 'Support' button and complete the form. A member of our support team will reply within 24 hours with a plan for how we'd like to address your issue or request.